Privacy Policy

This Privacy Policy explains how Vitalis collects, uses, shares and protects personal information when you visit vitalisrestore.com, contact us or place an order.

Who Is Responsible for Your Information

Vitalis is the data controller for the personal information described in this policy, except where a service provider acts as an independent controller. Questions or requests can be sent to support@vitalisrestore.com.

Information We Collect

  • Identity and contact information: name, email address, telephone number, billing address and delivery address.
  • Order information: products purchased, order value, payment status, delivery details, returns and customer-service history.
  • Payment information: payment providers process payment details. Vitalis does not normally receive or store your complete card number.
  • Device and usage information: IP address, browser, device type, pages viewed, referring source, interactions and approximate location.
  • Marketing and preference information: subscriptions, cookie choices and how you interact with our communications.
  • Information you provide to us: messages, reviews, survey responses, photos or other content sent to customer support.

How and Why We Use Information

  • To process payments, fulfil orders, provide tracking, manage returns and provide customer support. The lawful basis is usually performance of a contract.
  • To prevent fraud, secure the website, troubleshoot problems and improve our store and services. The lawful basis is our legitimate interests, balanced against your rights.
  • To comply with tax, accounting, consumer-protection and other legal obligations.
  • To send promotional email or similar marketing where you have consented or where otherwise permitted by law. You can opt out at any time.
  • To measure advertising and understand website performance where non-essential cookies or similar technologies have been accepted.

Cookies and Similar Technologies

We use essential technologies for functions such as security, checkout and remembering the contents of your basket. With your permission, we may also use analytics and advertising technologies, including tools provided by platforms such as Meta, to measure visits, advertising performance and customer journeys.

You can accept, reject or adjust non-essential cookie choices through the consent controls shown on the website. Withdrawing consent does not affect processing that took place before withdrawal.

Who We Share Information With

We share personal information only where reasonably necessary with service providers such as:

  • Shopify, which hosts and powers our online store;
  • payment processors and fraud-prevention providers;
  • fulfilment partners, warehouses, couriers and tracking providers;
  • customer-support, email and communication providers;
  • analytics and advertising partners, subject to applicable consent choices;
  • professional advisers, regulators, authorities or other parties where required by law or to protect legal rights.

We do not sell personal information in the ordinary meaning of that term.

International Transfers

Some service providers and fulfilment partners may process information outside the United Kingdom. Where required, we use or rely on appropriate safeguards for international transfers, such as adequacy regulations, approved contractual protections or other lawful mechanisms.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer support, fraud prevention, dispute handling and legal, tax or accounting obligations. Retention periods vary according to the type of information and why it is held.

Your Rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction or portability of your personal information, to object to certain processing, and to withdraw consent. These rights may be subject to legal exceptions.

To make a request, email support@vitalisrestore.com. We may need to verify your identity before responding.

Marketing

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. Service messages about an order are not marketing and may still be sent when necessary.

Security

We use reasonable technical and organisational measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children.

Complaints

Please contact us first so we can try to resolve a concern. UK individuals may also complain to the Information Commissioner’s Office (ICO) if they believe their data-protection rights have been infringed.

Changes to This Policy

We may update this policy to reflect changes in our practices, technology or legal obligations. The latest version will be posted on this page with the updated date.

Contact

Email: support@vitalisrestore.com