Returns & Refund Policy
Returns & Refund Policy
We want you to feel confident when purchasing from Vitalis.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
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The item must be unused
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The item must be in its original packaging
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Proof of purchase must be provided
Non-Returnable Items
For hygiene and safety reasons, products that show signs of use may not be eligible for return.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account.
Return Shipping
Customers may be responsible for return shipping costs unless the item was damaged or defective.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery so we can resolve the issue.