Terms of Service

These Terms of Service apply when you visit vitalisrestore.com or purchase products from Vitalis. By placing an order, you agree to these Terms. Nothing in these Terms limits rights that cannot lawfully be excluded, including applicable consumer rights.

1. About Vitalis

Vitalis operates this online store and supplies the products offered through it. You can contact us at support@vitalisrestore.com.

2. Using the Website

You may use the website only for lawful purposes. You must not attempt to disrupt the store, introduce malicious code, misuse another person’s information, make fraudulent purchases or interfere with the rights of others.

3. Product Information and Intended Use

We take reasonable care to describe and display products accurately. Colours and appearance may vary slightly because of screens, lighting or manufacturing updates that do not materially change the product.

Vitalis products are consumer wellness products and are not a substitute for professional medical diagnosis or treatment. Follow the supplied instructions and safety information. Where you have a medical condition, use an implanted device, are pregnant, take medication, or are uncertain whether a product is suitable for you, seek advice from a qualified healthcare professional before use.

4. Prices and Payment

Prices are shown in the currency displayed at checkout and include applicable taxes where required. Shipping charges, if any, are shown before you complete the order. Payment must be authorised by the selected payment provider.

We may correct an obvious pricing or description error before dispatch. If this affects your order, we will contact you and allow you to confirm the corrected order or receive a cancellation and refund.

5. Orders and Contract Formation

Submitting an order is an offer to purchase. The automatic order confirmation acknowledges receipt but does not necessarily mean that the order has been accepted. A contract is formed when we confirm dispatch, unless applicable law provides otherwise.

We may decline or cancel an order for legitimate reasons, including payment failure, suspected fraud, stock unavailability, an obvious error or inability to deliver. If payment has already been taken for an order we cancel, we will refund it.

6. Delivery

Processing and delivery estimates are described in our Shipping Policy. Dates are estimates unless we expressly agree otherwise. We remain responsible for providing the goods in accordance with applicable consumer law.

7. Cancellations, Returns and Refunds

Your cancellation rights, our 30-day trial guarantee, return instructions and refund process are described in our Returns & Refund Policy. The voluntary guarantee is additional to your statutory rights.

8. Responsible Product Use

You are responsible for reading and following product instructions, warnings and contraindications. Stop using a product and seek appropriate advice if you experience unexpected pain, injury or an adverse reaction. Do not modify the product or use it in a way not described in the instructions.

9. Intellectual Property

The website and its text, branding, graphics, photographs, videos and other content are owned by or licensed to Vitalis and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping purposes only.

10. Reviews and User Content

If you submit a review, image or other content, you confirm that you have the right to provide it and that it is accurate, lawful and does not infringe another person’s rights. You grant Vitalis a non-exclusive licence to display and use that content in connection with the store and its marketing, subject to applicable privacy and advertising laws.

11. Third-Party Services and Links

The store may use or link to third-party services, including payment, delivery, tracking and social-media platforms. Their own terms and privacy notices may apply when you use those services.

12. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, defective products where liability cannot be excluded, or breach of mandatory consumer rights.

To the extent permitted by law, Vitalis is not responsible for losses that were not reasonably foreseeable when the contract was formed, losses caused by misuse contrary to instructions, or business losses arising from a purchase made primarily for personal use.

13. Events Outside Our Control

We are not responsible for delay caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect and keep you informed where appropriate. Your rights regarding serious delay or non-delivery remain unaffected.

14. Changes to These Terms

We may update these Terms from time to time. The version in force when you place an order will normally apply to that order, unless a change is required by law.

15. Applicable Law and Disputes

These Terms are subject to applicable law. If you are a consumer, you retain any mandatory protections available in the country where you live, and nothing in these Terms prevents you from using courts or dispute procedures available to you under applicable consumer law.

16. Contact

Email: support@vitalisrestore.com