Shipping Policy

We aim to make delivery clear and predictable. The estimates below apply to orders delivered within the United Kingdom.

Order Processing

Orders are normally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated Delivery Time

After dispatch, estimated delivery to the United Kingdom is 7–12 business days. 

Delivery dates are estimates rather than guarantees. Courier disruption, severe weather, customs checks, public holidays, unusually high order volumes or other events outside our reasonable control may cause delays.

International Fulfilment

Depending on stock availability, your order may be dispatched by one of our international fulfilment partners. This does not change your rights, the price confirmed at checkout, or the support available from Vitalis.

Shipping Costs

Any shipping charge will be clearly displayed at checkout before you complete the order. Where the checkout displays free delivery, no standard delivery charge will be added by Vitalis.

Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing a tracking number. Tracking information can take a few working days to appear after dispatch.

You can use our Track Your Order page for the latest available carrier updates.

Address Changes

Please check your delivery details carefully before placing the order. If you notice an error, contact support@vitalisrestore.com immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once fulfilment has started.

If a parcel is returned because the address supplied at checkout was incomplete or incorrect, we may ask you to cover reasonable reshipping costs. This does not apply where the error was ours.

Delays, Lost Parcels and Delivery Issues

If the latest estimated delivery date has passed, or tracking has not updated for several working days, contact us and we will investigate with the delivery partner.

If tracking shows “delivered” but you cannot locate the parcel, check any safe place, household members, neighbours and the carrier’s delivery details, then contact us promptly so we can assist.

Damaged or Incorrect Orders

If an order arrives damaged or incorrect, contact us as soon as reasonably possible with your order number. Photos can help us resolve the issue faster. Your statutory rights are not affected.

Cancellations and Returns

For cancellation, return and refund information, please see our Returns & Refund Policy.

Contact

Email: support@vitalisrestore.com